Shipping policy
Shipping is not included in the cost of goods.
Freight cost will be added to the final invoice.
Orders are shipped within the 48 States only. We do not ship to Alaska or Hawaii; orders received from these states will be cancelled. We do not ship to P.O. Box or APO/FPO addresses. We are currently not offering services to U.S. Territories and international countries.
We will begin processing your order after we will process your payment.
If you prefer to use your own shipping and tracking company, please let us know and we will do our best to accommodate your request. Please note that if you choose to use your own tracking company, we cannot guarantee delivery or provide any refunds for lost or damaged packages.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
LOST/STOLEN PACKAGES:
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
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Additional Charges
Standard truck delivery is to a dock facility designed to receive freight. Someone must be present to accept truck deliveries because the driver is not obligated to assist with offloading. Additional charges may apply if your order requires delivery access services such as a lift gate, call before delivery, or inside delivery. To avoid any “unexpected additional charges” it is important you check off or write down any special instructions or shipping requirements you have during submission of your order in the shipping section. Note: If you choose the “inside delivery” option you must also choose the “lift gate” option so the driver can unload your merchandise from the truck. If for some reason we are billed for any “unexpected additional charges” we reserve the right to charge the credit card provided for that particular order any amount we receive from the shipping company plus an extra 10% service charge. -
Limited Access Locations
Limited Access Locations require an additional $79.00 delivery charge and include, but are not limited to, schools, churches, mini storage facilities, prisons, military bases and installations, mines, construction sites, fairs, carnivals, navy piers, airports, commercial establishments not open to the public during normal business hours, and expo centers.